Return & Refund Policy

At Alucset, we take pride in offering high‐quality products and aim to ensure your satisfaction with every purchase. If, for any reason, you are not fully satisfied, please review the following guidelines to understand how returns and refunds are handled.

1. Eligibility for Returns
Alucset provides two distinct return options: one for items that arrive damaged or defective, and another for customer‐initiated returns. To qualify for a return, products must be unused, in the same condition they were received, and returned in their original packaging (including manuals, accessories, and any promotional items). Custom or made‐to‐order products are final sale and cannot be returned unless a defect is confirmed.

  • Damaged or Defective Items: You must notify us within 3 days of delivery if your item is damaged, faulty, or missing parts. After contacting us, we will request details—often including photographs—to verify the issue and guide you through the return steps.

  • Customer‐Initiated Returns: If you simply change your mind, you have up to 14 days from the date of delivery to request a return. Items returned under this option must meet the unused and original‐packaging criteria.

2. How to Initiate a Return
To begin a return, please email our customer care team at support@alucsethomelight.com with your order number, the reason for return, and any supporting photos if the item is damaged or defective. We will respond within 24 business hours with detailed instructions and, if applicable, a prepaid shipping label. Please do not ship any product back to us without first receiving explicit return authorization.

3. Return Shipping Costs

  • Errors on Our End (Wrong Item or Defect): If the return is due to our mistake—such as shipping the wrong product or delivering a faulty item—we will cover the return shipping costs. A prepaid label will be provided at no charge.

  • Customer‐Requested Returns: If you are returning a product because you changed your mind, you are responsible for paying the return shipping fees. We strongly recommend using a shipping method that provides tracking, as Alucset cannot assume responsibility for items returned without tracking information.

4. Restocking Fee
For all returns that are not a result of our error, a 30% restocking fee will be deducted from your refund to cover inspection and handling. No restocking fee is applied if the return is due to an item being defective, damaged, or incorrectly sent.

5. Refund Processing
Once we receive and inspect the returned item, we will notify you via email regarding your refund status. If approved, refunds will be processed within 3–5 business days and issued to the original payment method. Depending on your bank or card issuer, please allow an additional 5–10 business days for the refund to appear on your statement.

6. Items That Cannot Be Returned
The following items are not eligible for return or refund:

  • Custom or made‐to‐order products (unless confirmed defective)

  • Items marked “Final Sale” on the product page

  • Products that have been used, altered, or damaged after delivery

  • Items missing original packaging, tags, accessories, or instructions

7. Address Errors and Reshipment
If a package is returned to us because the shipping address was incorrect or incomplete, we will contact you to confirm the proper address. You may choose to pay a second shipping fee for us to reship the original item. If you prefer a refund instead, a 30% processing fee will be deducted from the refunded amount.

8. Handling Damaged or Defective Goods
In the event that you receive a damaged or malfunctioning product, please notify Alucset within 48 hours of delivery. Provide clear photos or videos of the issue, and we will arrange for a prepaid return label. Once the return is validated, you may choose between having a replacement sent at no extra cost or receiving a full refund.

9. Late or Missing Refunds
If you do not see a refund in your account within 10 business days of our approval email, first check with your credit card company or payment provider, as processing times vary. If you still cannot locate the refund, please reach out to us at support@alucsethomelight.com so we can investigate further.

10. Exchanges
Currently, we only offer refunds for returned items—exchanges are not processed directly. If you wish to receive a different product, please return the original item for a refund (subject to the restocking fee, if applicable) and then place a new order for the replacement product.

11. International Returns
At this time, Alucset only accepts returns from customers within the 48 contiguous United States. We regret that orders shipped to Alaska, Hawaii, Puerto Rico, or international destinations are not eligible for return or refund, except in the case of a damaged or defective item. International customers experiencing a defect should contact support for a replacement quote or warranty assistance.

12. Changes to This Policy
Alucset reserves the right to update or modify this Return & Refund Policy at any time. Any changes will take effect immediately upon posting to alucset.com. Continued use of our site after revisions implies acceptance of the new terms.

13. Contact Information
If you have any questions or need assistance with a return or refund, please contact our customer service team at support@alucsethomelight.com. We strive to respond to all inquiries within 24 business hours and are committed to resolving your concerns promptly.